Certified Blogaholic

The Essentials of Customer Focus and Support

I recently stumbled upon an ITIL training blog in blogspot. The blog deals with several issues on information technology. Some posts were beyond my miniscule knowledge in technology. However, the blogger’s post on customer support was something I could relate to. The blogger recounts his horrendous journey to get his wireless broadband account working. It is one of the reasons customer support is essential to services involved in technology. Bad customer support can lead to a frustrating and futile attempts to get the best out of a good piece of equipment or service.

For a wireless broadband account, not only is the wireless carrier important, the telephone carrier is also crucial to get good service. As the blogger recounts his experience, he explains how the service of both the wireless carrier and the telephone company were both inept in resolving his problem. In the end, he had to make a formal correspondence to authorities working for the broadband carrier via snail mail just to air his discontent.

One good advice for those trying to secure high tech equipment or services, get feedback on its customer support. It will save you a lot of trouble if you do your research before diving in and getting a contract.

Posted in Tech/IT